Manage e-commerce customer support anytime anywhere with MyAlice mobile app. Reply to customers across all your social media channels, live chat and e-commerce from one shared inbox, manage your WooCommerce & Shopify orders, have your customer data displayed while you chat with your customers, and many more.
ALL YOUR CONVERSATIONS AND ORDERS IN ONE INBOX
Connect all your customer support channels on MyAlice. Now wherever your customers reach you — be it Facebook, WhatsApp, Instagram, or your website —find all your conversations and e-commerce orders under one app.
CUSTOMER SUPPORT ON THE GO
Reply to your customers from the comfort of your bed, sofa, or hammock (?) The possibilities are endless.
SEAMLESS TEAM COLLABORATION
Assign, reassign or resolve tickets from your phone in real-time, leave private notes, and save customer attributes to make team collaboration easy-peasy.
CUSTOMER DATA AT YOUR FINGERTIPS
Find all you need to know about your visitors — customer details, order history, lifetime summary, and product interactions, to support effectively.
RESPOND FASTER WITH CANNED RESPONSES
Save your most used responses as canned responses and reuse them as you go.
ABOUT MYALICE
MyAlice is your go-to conversational tool stack. Find everything you need to chat with your customers anytime anywhere with:
- Multichannel helpdesk with all your social channels and live chat.
- Order management tools with powerful e-commerce integrations.
- Customer support automation with AI chatbots designed for e-commerce.
- Advanced customer analytics, daily reports, and agent performance tracker to optimize your support experience.
Wed love to hear your feedback. Anything you want us to add or improve? Let us know on your preferred social channel because we have all of them connected on MyAlice.